Refund policy

Quality is our top priority at www.bijinuts.com (Sukoon Enterprises). Like we say, we’re your friendly neighbourhood Biji on a mission to make you eat good with your best interests at heart. We promise, if our Biji won’t serve it to us, we won’t pack it for you.  

However, if you encounter an issue with your product(s), we are happy to offer a return and a refund in the form of store credits subject to the following conditions

  1. The product(s) is expired

  2. The product(s) is spoilt/damaged 

  3. The packaging has been tampered with 

  4. The product(s) delivered is/are wrong and not what you had ordered - incorrect 

In such a scenario, please get in touch with us at hellobiji@bijinuts.com within 72 hours of receiving the product(s), stating your order number, the reason for return in detail, and supporting videos and images of the said product(s). The images must also include the Batch ID.

Kindly note- 

  1. Supporting videos and images are mandatory to process the return and refund. 

  2. If 72 hours have passed since the delivery of your order, we unfortunately will not be able to process the return and refund 

If the reason stated and the supporting images and videos meet the conditions of our policy, you shall be notified over email or/and Whatsapp and we shall arrange for the product(s) to be picked up within 1-3 business days. 

Please note 

  • The product(s) returned must be in the original condition in which they were received, along with the original invoice.

  • Products must be in their original form and packaging.

  • Brand packaging should be intact.

Once the product is received at our unit and inspected, we will be happy to provide a refund for the full amount of the product in the form of store credits in your account on www.bijinuts.com. The credits will be processed within 3 business days of the approval of your return and will be valid to use within 6 months from the date of being credited to your account. 

Our return and refund policy does not apply if a customer wants to return the product because he/she doesn't like it after delivery or feels the product doesn't match his/her expectations. 

Returns and refunds will not be given in the following cases: 

  • Incorrect or incomplete name, shipping address, and contact number provided by the customer

  • Non-availability of the customer or any other recipient at the mentioned shipping address or premises

  • The customer refuses to accept the order at the time of delivery  

  • The order is delivered at a place/to a person specifically mentioned by the customer other than the customer himself/herself but later demands a refund. 

  • A force majeure event

  • The product has been tampered with by the customer

 

CANCELLATION POLICY 

An order or product(s) of an order cannot be cancelled and a refund cannot be demanded once the order is successfully placed and confirmed. 

Please note, www.bijinuts.com (Sukoon Enterprises) reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment has been received. The complete payment shall be refunded and the customer shall be informed of the same.

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